Frequently Asked Questions
Everything you need to know about upgrading your living space with APEX Supply Co.
What is the standard shipping timeframe for furniture and large fixtures?
Most in-stock items ship within 3-5 business days. Larger furniture pieces or custom home fixtures typically arrive within 7-14 business days via our specialized freight partners to ensure safe delivery.
Do you offer professional installation services?
While we do not provide direct installation, we include comprehensive assembly guides with every product and can recommend certified local contractors for complex plumbing or electrical fixtures.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-ordered textiles and installed hardware are final sale unless a manufacturing defect is present.
Are your products covered by a warranty?
Yes, all APEX Supply Co. products come with a minimum 1-year limited warranty covering structural integrity and manufacturing defects. Specific premium brands may offer extended lifetime coverage.
Can I request material samples before placing a large order?
Absolutely. We offer swatch kits for our upholstery fabrics and finish samples for our cabinetry and flooring lines to help you make the perfect choice for your home.
Do you provide trade discounts for interior designers and contractors?
Yes, we have a dedicated Trade Program. Industry professionals can apply through our 'Pro Portal' to access volume pricing, dedicated account management, and tax-exempt purchasing.